The web app (Free, Basic, Pro web)

The web tiers run on our managed infrastructure. We process your sources and the LLM responses to do the analysis, then store the result against your account. We do not sell, share or aggregate your data across customers. Specifically:

Your sources, drafts and metrics are stored against your account in our managed database. You can export everything as portable markdown at any time. You can delete your account and request a full wipe of associated records.
Your credentials (when a source needs one, like a Reddit OAuth token) are encrypted at rest. We do not log raw tokens, and we do not share them with third parties.
Your LLM calls on Free, Basic and Pro web run on our managed Gemini Flash-Lite (Free, Basic) or Flash (Pro web) infrastructure. We absorb the cost of those calls; the inputs and outputs are processed in our request path so the analysis can run.
Logging captures metadata (request IDs, timing, error codes), not the body of the items you ingested or the prose of the drafts you produced, beyond what we need to retry a failed analysis or diagnose a specific issue you reported.

The Desktop add-on (Pro tier)

The Pro tier includes a Desktop binary (macOS, Windows, Linux) that runs the same workbench locally. When you operate Desktop with BYOK (your own LLM key) or BYOA (a delegated agent CLI like Claude Code, Cursor or Codex), the LLM work happens on your machine using your keys. We never see those payloads at all.

Local filesystem access is opt-in per session. Drafts can save to local paths you choose, reads pull from paths you point at.
The local MCP server listens on a port bound to your machine, with bearer-token auth. It does not phone out.
Sync between Desktop and the web app uses encrypted blobs we cannot decrypt; the encryption key is derived from your account passphrase.

This website (whet.so)

The public landing and documentation are static, hosted on Cloudflare Pages. We collect the minimum to keep the site operational and to know when someone is interested:

Cloudflare logs: IP, country, user agent and request path are kept by Cloudflare to serve the site and absorb abusive traffic. We do not ingest those logs into any analytics product.
Email captures: when you submit your address in the footer form or the contact form, we store it (and the form source label) in a Cloudflare D1 database we control. We use it only to reply to your inquiry or notify you when relevant updates ship. No newsletter, no third-party email marketing tools.
Cookies: the site sets a single non-tracking preference cookie when you flip the light/dark theme. No analytics cookies, no third-party advertising cookies.

When you subscribe (Basic, Pro, Team)

A subscription holds a small amount of information needed to deliver the service:

Your billing email and (when invoicing) tax and legal information.
The Stripe customer record bound to your subscription. Stored to validate paid-tier access and to issue receipts.
For Team subscriptions: the seat list and per-seat role state. We never aggregate the content stored under each seat across customers.
Anonymised diagnostic snippets you share with us during a support thread, typically log excerpts or screenshots you provide. We do not collect them automatically.

Third parties

The public site uses Cloudflare for hosting and DNS, and Stripe for checkout. Discovery calls are booked through Cal.com. We do not embed third-party analytics, advertising pixels or session-replay scripts on this site.

Inside the workbench, you choose which sources to wire (Reddit, YouTube, Hacker News, RSS, public URLs). Each source's own privacy practices apply to the data it surfaces.

Your rights

For data you submitted to whet.so or your subscription account:

Email hello@whet.so from the address on file and we will delete, export or correct your record. We aim to respond within seven days.
You can also unsubscribe from any update email by replying with "remove". Your record is deleted, not flagged.

Changes to this page

When this policy changes, the "last updated" date at the top of the page changes too. If a change is material, for example we start collecting something new, we will email subscribers with a one-line summary before it takes effect.

Questions? Email hello@whet.so.